Contact & Information

Our company is in Paris France

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The majority of the products being virtual products, there are no delivery charges. Nevertheless, our merchandising products will be delivered at the unique price of $9.90.

Which payment methods are accepted in the Online Shop?

We accept the following payment methods: Credit card Debit card Direct bank transfer services PayPal.

How long will delivery take?

The soundpacks and all our virtual products are instantly downloadable. For physical products, it takes 1 to 3 weeks for standard deliveries and 1 to 3 business days for fast delivery.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Once your purchase has been fulfilled, you will recieve an email with a download link. Alternatively,  you can go to the “Downloads” section under your account on boutique.e.

Do I receive an invoice for my order?

You will not receive an invoice directly after your purchase. If you would like to get some, please send an email to: support [at]

More FAQ here

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Still have questions ? Get in touch with us, we’ll be happy to help!